§ 1 General provisions

1. These regulations define the rules for making purchases in the online store - FEINFEIN run by Tomasz Woźniak, running a business under the name FEINFEIN TOMASZ WOŹNIAK, UL. ŚLĄSKA 12, 44-105 GLIWICE, NIP 6312347952, REGON 243275361, entered into the Central Register and Information on Economic Activity (CEIDG).
2. The terms used in the regulations mean:
   • Customer - a natural person (having full legal capacity) or a legal person who has made or intends to make a purchase in the FEINFEIN online store. A customer can be both a consumer and an entrepreneur;
   • Seller - Tomasz Woźniak, ul. Śląska 12, 44-105 Gliwice, NIP 6312347952, REGON 243275361, entered into the Central Register and Information on Economic Activity;
   • Shop - an online store maintained by the Seller in the domain http://feinfein.com;
   • Regulations - this document with all attachments.
3. The store offers in retail sale via the Internet handmade cufflinks, tie clips, pins and other elements of jewelry made by the Seller. The above products are available through the Store in the form of custom-made products. All products are manufactured in Poland.
4. Detailed information about the products can be found on the website http://feinfein.com as well as by e-mail to the Seller's e-mail address.
5. The Customer may contact the Store by post to the address indicated in point 3b and by e-mail to the following e-mail address: HELLO@FEINFEIN.COM
6. All projects carried out by the Seller, as well as the Products themselves and their photographs, are considered works within the meaning of the provisions of the Copyright and Related Rights Act and are subject to legal protection.
7. Under the sales agreement, the Seller does not transfer any kind of copyright to the Customer for the Products and other works of their creation.
8. The Seller does not consent to the copying of any works of their creation.

§ 2 Terms of Service

1. To be able to place an order through the Store, the Customer must meet the following technical requirements:
   • have a computer, laptop, smartphone or other device with Internet access;
   • have access to e-mail;
   • use a web browser (Internet Explorer version 7.0 or later, Mozilla Firefox version 3.0 or later, Opera version 11.0 or later, Google Chrome version 20.0 or later, Safari version 5.0 or later);
   • use a minimum screen resolution of 1024x768;
   • enable cookies in your browser.
2. The online store provides electronic services in the form of: User Account and Order Form. The Store does not charge any fees for the provision of these services. The contract for the provision of electronic services is concluded at the moment of registering the User Account, for an indefinite period. The Customer may terminate the contract at any time by sending a declaration of intent to the Seller's e-mail address. The customer is entitled to submit a complaint for any irregularities in the operation of the Store and electronic services provided by it within 14 days of the occurrence of the irregularity. The complaint should be submitted by e-mail sent to hello@feinfein.com. The description of the irregularity should enable the Seller to identify the problem and repair it. The seller will consider the complaint within 14 calendar days from the date of receipt of the complaint.
3. To use the User Account, the Customer clicks the appropriate icon on the website, and then provides personal data and follows the procedure specified on the following subpages.
4. To use the Order Form, the Customer selects the product he is interested in and then presses the "Add to Cart" button.
5. Pressing the above button adds the selected product to the Basket. After adding a product to the Basket, the Customer may proceed to place an order or continue shopping.
6. The condition for placing an order is to confirm that you have read and accepted these Regulations.

§ 3 Conclusion of contracts

1. The contract is concluded between the Seller and the Customer.
2. All prices given on the Store's website are gross prices (including taxes and all measurable costs). Product prices do not include shipping costs.
3. For non-European customers (Great Britain, Canada, Australia), duty tax may apply in accordance with specific regulations regarding imported goods. Duty tax is calculated by the customs authorities in the destination country, and the seller itself is not aware of the exact amount of the customs fee.
4. The seller exercises due diligence so that the photos of the products reflect their nature and texture. The colors of the products in the photos, in relation to e.g. The different resolution of the screen on which the photos are displayed or how the photo was taken may differ slightly from reality. For this purpose, the store places a description of the product in addition to the photo. In case of doubt, please contact the Seller in advance.
5. The products are made of the highest quality materials, exclusively of precious metals - primarily silver 925, hallmarked with the hallmark and the manufacturer's mark given by the Assay Office. The individual features of the products resulting from their manual production do not affect the quality of the item, but only its character and result from the properties of the materials used and the way of working.
6. The customer should handle the product in accordance with the Seller's instructions, in particular in terms of storage, care and cleaning of the outer surface of the jewelry. The Seller provides the Customer with accessories facilitating proper care of the product in the packaging together with the product.
7. Orders can be placed via the Store's website using the Order Form, via the User Account or via e-mail sent directly to the Seller. THE SELLER DOES NOT SELL BY PHONE. TELEPHONE CALLS CONDUCTED WITH THE SELLER ARE FOR INFORMATION ONLY. ALL ARRANGEMENTS REGARDING ORDERS ARE BINDING IF THEY ARE CONFIRMED BY EMAIL CORRESPONDENCE.
8. To make a purchase, the Customer selects the products he is interested in in the Store by clicking the "Add to Cart" button. After completing the selection of products on the Basket subpage, he selects the method of delivery of the products.
9. Then, the Customer clicks the "Cart" button, which redirects the Customer to the page containing information about the order. This information includes, among others: specification of the main characteristics of the ordered goods, indication of the total price including taxes and delivery charges, presentation of the Customer's data provided in the order form or User Account.
10. In order to place an order, the customer is required to select a payment method and then confirm the order by clicking the "Buy and pay" button located under the order summary.
11. Clicking the "Buy and pay" button is tantamount to a declaration of the Customer's knowledge of placing an order entailing the obligation to pay.
12. The sales contract is concluded when the Customer confirms the order, i.e. when the "Buy and pay" button is clicked.
13. The payment date is the day on which the payment should be credited to the Seller's account.
14. The condition for using the Order Form and the User Account is the confirmation of reading the content of these regulations and its acceptance.
15. After placing an order by the Customer, the Seller sends an e-mail confirming the submission of the order for execution together with data on its implementation, which include, among others: specification of the main characteristics of the ordered goods, indication of the total price with taxes and delivery charges , presentation of the Customer's personal data provided in the Order Form.
16. The customer has the right to cancel the order before receiving confirmation of the order from the Seller, i.e. before receiving an e-mail confirming the acceptance of the order for execution. In this case, the Customer should immediately contact the Seller.
17. ORDER FORM WITH MANY DESIGNS ENABLES THE CUSTOMER TO MAKE AN INDIVIDUAL ORDER, I.E. PERSONALIZED. FOR THIS PURPOSE, THE CUSTOMER ENTERS THE PERSONALIZATION METHOD IN THE ORDER FORM - I.E. INITIALS, CHOICE OF TYPE, SURFACE FINISH, ENAMEL COLOR, ENGRAVING CONTENT. WITHIN 5 DAYS AFTER RECEIVING THE PERSONALIZED ORDER, THE SELLER BY E-MAIL SENDS THE CUSTOMER A VISUALIZATION OF THE INDIVIDUAL PATTERN. THE CUSTOMER SHOULD ACCEPT THE DESIGN IN WRITING OR MAKE COMMENTS WITHIN 2 DAYS OF RECEIVING THE SELLER'S EMAIL. IF THE CUSTOMER DOESN'T REPLY TO THE E-MESSAGE, THE SELLER CONSTITUTES THE ORDER AS ACCEPTED FOR COMPLETION. ALL ARRANGEMENTS REGARDING THE VISUALIZATION OF THE PATTERN AND THE ORDER SHOULD BE CONFIRMED BY THE CUSTOMER BY EMAIL TO ENSURE CONTINUITY OF CORRESPONDENCE.
18. The customer has the option of expressing the will to receive a fiscal receipt or VAT invoice, which can be attached to the shipment.
19. The content of the concluded contract is recorded, secured and made available by:
    • provision of these regulations on the Store's website
    • fixing the content of the contract in the Store's IT system
    • sending an order confirmation to the Customer.

§ 4 Products made to order by e-mail

1. The mode of making purchases described in this paragraph applies only to individual orders made by e-mail.
2. By sending a message to the Seller's e-mail address, the Customer may place an individual, i.e. personalized order. The customer can choose the method of personalization - i.e. specify the preferred shape, motif, individual engraving on the jewelry.
3. After the Seller receives the Customer's e-mail (sent from the Customer's e-mail), the Parties, by exchanging e-mails, determine all the necessary specification data of the ordered product.
4. After the final determination of all the above-mentioned product specifications, the Customer provides the Seller with the data necessary to complete the order and deliver it to the Customer, i.e. name, surname, correspondence address, telephone number, VAT invoice data (name, surname, company, address conducting business activity, NIP number, REGON number).
5. After obtaining all the necessary data, the Online Store sends an e-mail confirming the order for execution, together with data on its implementation, which include, among others: specification of the main characteristics of the ordered goods, order completion date, indication of the total price along with taxes and delivery charges, presentation of the Customer's personal data provided in previous e-mails.
6. The customer is obliged to confirm the order by sending the Seller a return e-mail containing the customer's declaration of will confirming the order. Upon confirmation of the order, the customer is bound by the obligation to pay.
7. After the Store receives the above. confirmation, a sales contract for the goods ordered by the Customer is concluded.
8. The sales contract is concluded in Polish, with the content in accordance with these Regulations.
9. In the case of fully personalized products, product prices are set individually and depend on the level of complexity and time-consuming pattern making.

§ 5 Payment terms and methods

1. The online store provides the following forms of payment for the order:
   • Prepayment to a bank account
   • Payment using fast and secured Stripe payments
   • Payment with Paypal
2. If you choose payment in the form of a prepayment to a bank account, the Customer is obliged to make the payment within 2 working days from the date of purchase.
3. Settlements of e-transfer transactions are carried out via Dotpay and Paypal. The rules for using the above-mentioned systems are defined by the providers of the above-mentioned services.

§ 6 Methods and costs of delivery

1. The customer bears the costs of delivery of the ordered products to the destination.
2. Products are delivered to the indicated address in the Republic of Poland or abroad. Fees for the delivery of products are provided in the panel and in the e-mail confirming the acceptance of the order.
3. The online store allows you to choose the following delivery methods:
   • DHL courier delivery;
   • DHL collection points;
   • InPost Parcel Locker;
   • Postal shipment (Poczta Polska - courier Pocztex 48).
4. Order fulfillment time depends on the purchased product.
5. In the case of ordering products presented in the store, it is from 4 to 10 working days from the date of posting the payment for the ordered goods on the Seller's account.
6. In the case of ordering a fully personalized product, the delivery time is determined individually and depends on the complexity of the order.
7. In individual cases, the order processing time may be shortened to 2-3 working days. If the Customer wants to use the accelerated order option, he should agree with the Seller.
8. If the personal collection option is selected, the Customer is notified in an e-mail about the possibility of collecting the product at the Seller's workshop.
9. Personal collection should take place no later than 7 days from the date of notification to the Customer.

§ 7 Right to withdraw from the contract

1. The provisions contained in this paragraph constitute the rights granted only to the Customer who is a consumer.
2. The consumer has the right to withdraw from the contract concluded with the Seller within 14 days from the date of receipt of the shipment or personal receipt of the goods, without giving a reason.
3. A declaration of withdrawal from the contract may be submitted by the Customer using the withdrawal form at the end of the regulations, both by post to the following address: Tomasz Woźniak, ul. Śląska 12, 44-105 Gliwice and to the contact e-mail address: hello@feinfein.com.
4. Submitting a declaration of withdrawal from the contract without using the form does not affect the effectiveness of the withdrawal. For the declaration of withdrawal to be effective, it is enough to send the declaration before the deadline.
5. The seller immediately confirms by e-mail (to the address provided when placing the order) the acceptance of the declaration of withdrawal from the contract.
6. The consumer should return the purchased products within 14 days from the date of sending the statement of withdrawal to the Seller's address.
7. If a statement of withdrawal from the contract is sent, the contract is considered void.
8. The consumer bears the direct cost of returning the purchased products.
9. The consumer is liable for damages for a decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item, such as the costs of cleaning, repairing parts, breaking tags. In order to ascertain the nature, characteristics and functioning of the goods, the consumer should only handle and inspect the goods in the same way as he would be able to do in a brick-and-mortar store. The seller is obliged to immediately, not later than within 14 calendar days from the date of receipt of the consumer's statement of withdrawal from the contract, return to the consumer all payments made by him, including the cost of delivery of the product (including additional costs resulting from the method chosen by the customer delivery other than the cheapest standard delivery method provided by the Store). The seller refunds the payment using the same payment method used by the consumer, unless the consumer expressly agreed to a different payment method.
10. The Seller may withhold the reimbursement of payments received from the Consumer until receipt of the Product back or delivery by the Consumer of proof of its return.
11. The right to withdraw from the contract does not apply to contracts in which the subject of the service is a personalized product, made to order, i.e. NON-PREFABRICATED PRODUCT, MANUFACTURED ACCORDING TO THE CUSTOMER'S SPECIFICATION OR SERVED TO MEET HIS INDIVIDUAL NEEDS. THIS PRODUCT CATEGORY INCLUDES PERSONALIZED JEWELRY, I.E. CONTAINING ENGRAVING INDIVIDUALLY SELECTED BY THE CUSTOMER, INITIALS AND MADE ON THE CUSTOMER'S SPECIFIC ORDER IN A SHAPE OTHER THAN OFFERED BY THE SELLER ON REGULAR SALE THROUGH THE STORE.

§ 8 Agreements concluded with entrepreneurs

1. The provisions of this paragraph apply only to contracts concluded with Customers who are entrepreneurs.
2. Placing an order on behalf of a legal person or an organizational unit without legal personality is tantamount to making a statement that the person placing the order is authorized to represent the entity on behalf of which the order was placed. Placing an order without the appropriate authorization will result in the liability of the person placing the order for any damages resulting from this fact.
3. The entrepreneur is obliged to examine the shipment delivered to him via the carrier in a customary manner, and in the event of a loss or damage to the product, he is obliged to take all steps to determine the liability of the carrier. The entrepreneur loses the rights under the warranty if he did not examine the item in time and in the manner accepted for items of this type and did not immediately notify the seller of the defect, and if the defect came to light only later - if he did not notify the seller immediately after its discovery.
4. The seller reserves the right to terminate the contract concluded with the entrepreneur within 14 days from the date of its conclusion without giving reasons.
5. Any disputes arising from the performance of the contract concluded between the Seller and the Entrepreneur will be settled by the court competent for the seat of the Seller.

§ 9 Product complaint (warranty for defects)

1. The Seller is obliged to deliver products free from physical and legal defects.
2. The Seller's liability for physical or legal defects expires after two years from the date of delivery of the product. Before the expiry of the above period, the consumer may notify the Seller of finding a defect in the following way:
   • by sending an appropriate e-mail to: hello@feinfein.com;
   • by submitting an oral statement to the Seller, then written down by him.
3. The consumer is not bound by the above methods of submitting complaints. He may submit a complaint in any way, provided that a durable medium is used.
4. The complaint should (but does not have to) include:
   • name or company of the buyer;
   • address of residence/registered office for correspondence;
   • enclosed proof of purchase of the product (e.g. receipt, invoice, proof of transfer, etc.);
   • exact description of the advertised product;
   • indication of the defect describing the non-compliance of the goods with the contract and the date of its occurrence;
   • the advertiser's request (withdrawal from the contract, price reduction, replacement of the product, removal of the defect);
   • date of submission and signature of the complainant.
5. The Seller confirms the receipt of the complaint and calls on the consumer to immediately deliver the defective product to the Seller in order to respond to the complaint.
6. If the complaint is not accepted, the goods will be sent back together with an opinion on the groundlessness of the complaint.
7. If the Seller does not respond to the consumer's complaint within 14 calendar days from the date of delivery of the complaint, it is assumed that the consumer's complaint and request have been accepted.

§ 10 Out-of-court dispute resolution

1. In order to resolve a dispute arising in connection with making purchases in the Store, the consumer has the option of using the assistance of the following institutions before filing a case in a common court:
   • using the permanent amicable consumer court referred to in the Act of 15 December 2000 on the Trade Inspection by submitting an application for settlement of a dispute arising from the sales contract;
   • requesting the Provincial Inspector of the Trade Inspection to initiate mediation proceedings in order to settle the dispute amicably;
   • ask for help from the poviat or municipal consumer ombudsman or social organization whose purpose is to protect consumer rights.
2. Detailed information on the possibilities for the consumer to use out-of-court dispute resolution and the availability of procedures is available at the headquarters and on the websites of institutions such as the Trade Inspection, poviat (municipal) consumer ombudsmen, social organizations dealing with the protection of consumer rights, as well as the Office of Competition and Consumer Protection.
3. At the address http://ec.europa.eu/consumers/odr, a platform for an online system for settling disputes between consumers and entrepreneurs at the EU level (ODR platform) is available. The ODR platform is an interactive and multilingual website with a comprehensive service point for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or service contract.

§ 11 Final Provisions

1. The Seller reserves the right to change these Regulations due to changes in the applicable law or technical and organizational changes in the manner of concluding and implementing contracts. These changes will not affect placed, implemented or completed orders and contracts.
2. In matters not covered by these Regulations, the provisions of generally applicable law shall apply, in particular the Act of April 23, 1964. The Civil Code, and the Act of May 30, 2014 on consumer rights.

TEMPLATE OF WITHDRAWAL FROM THE CONTRACT
(THIS FORM SHOULD BE COMPLETED AND RETURNED ONLY IF YOU WANT TO WITHDRAW FROM THE CONTRACT)
- Addressee: Tomasz Woźniak, ul. Śląska 12, 44-105 Gliwice
- I/We(*) hereby inform/inform(*) about my/our withdrawal from the contract of sale of the following products: ............... .........
- Date of conclusion of the contract………………. Date of receipt of products ……………………..
- Name and surname of the consumer(s) ………………………………………………
- Address of the consumer(s) …………………………………………………
- Signature of the consumer(s) (only if the form is sent on paper).... ................................
- Date ............ ...................