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1. The Terms and Conditions have been made under the provisions of binding laws on the territory of the Republic of Poland. The Terms and Conditions along with provisions of the law regulate the issues of using the Online Shop FEINFEIN available at feinfein.com.
2. Entire www.feinfein.com website is Copyright © 2012-2022 by FEINFEIN Tomasz Woźniak. All Rights Reserved, including jewelry designs and product photos. The www.feinfein.com site may not be copied or duplicated in whole or part by any means without express prior agreement in writing.
3. The Owner of the Online Shop FEINFEIN is FEINFEIN Tomasz Woźniak company, Śląska 12 St, 44-105 Gliwice, Tax Identification Number [TIN] 6312347952, REGON 243275361, registered in the Central Registration and Information on Business [CEIDG], held by the Minister of Economy.
4. The customer is able to contact the Seller easily by e-mail at the address: hello@feinfein.com, by calling: +48 600 102 330, on working days from 8 a.m. to 8 p.m. Correspondence address: FEINFEIN Tomasz Woźniak, Śląska 12 St, 44-105 Gliwice, Poland
1. The Shop Owner, the Seller – the Owner of the Online Shop FEINFEIN, referred to in § I (2) of the Terms and Conditions;
2. Customer – any natural person with full capacity for legal actions, legal person or organisational unit without legal personality but with legal capacity in accordance to the Act.
3. Entrepreneur – Customer conducting business within the meaning of the Act of 2 July 2004 on the Freedom of Economic Activity (consolidated text: Journal of Laws [Dz. U.] of 2010 No 220 item 1447 with later amendments),
4. Consumer – Customer being a natural person who along with an entrepreneur (in particular with a Seller) performs a legal action not directly related to his business or professional activity.
5. Shop – Online Shop FEINFEIN available at the Internet address feinfein.com
6. Terms and Conditions – These Terms and Conditions of Online Services,
7. Working Days – weekdays from Monday to Friday, excluding public holidays,
8. Customer's account – space available for the Shop Customers after entering the e-mail address and the password enabling including but not limited to ordering goods, monitoring the delivery status, changing and correcting personal data etc.
1. The Owner of the Shop sells goods via the Online Shop FEINFEIN.
2. Electronically supplied services under these Terms and Conditions consist in enabling the use of the Online Shop FEINFEIN with a view to conclusion and execution of the sales agreement.
3. Online Service Agreement is concluded for an indefinite period of time.
4. Orders, as specified in § VI, can be placed after completing registration or without registration. In case of purchasing without prior registration, the Customer's Account is not created.
5. The Customer, who completed registration, can place an order after logging on the Customer's Account by giving the e-mail address and password.
6. Orders are executed on the territory of Poland. There is a possibility of sending goods abroad. In such a case, terms of sale and shipping goods abroad are agreed individually with a Customer each time.
1. In order to use services rendered under these Terms and Conditions, the Customer should have:
- Web browser: Internet Explorer version at least 7.0, Mozilla FireFox version at least 3.0, Chrome (all versions) or Opera version at least 2,
- Java Scrip enabled
- valid e-mail address.
2. The customer may express the consent to enable Cookie files. Detailed information on storing and gaining access to information with the use of Cookie files and also possibility to determine by the Customer storage terms or gaining access to information included in the Cookie files, with the use of settings of the software installed in the terminal telecommunication equipment used by the Customer or service configuration can be found in Privacy Policy.
3. Before registration or placing an order without registration, the Customer should confirm acquaintance with and acceptance of the Terms and Conditions content.
1. Registration is voluntary. After registration, individual Customer's Account is created for the Customer.
2. The Customer can purchase in the Online Shop without registration, however in such a case, the Customer resigns from creating the Customer's Account and assigned functionalities that is saving the address data or monitoring the order execution.
3. The Customer, in order to complete registration, should fill in the registration form. It is necessary to give a valid e-mail address and set a password for registration.
4. During registration it is also possible to give data for shipment. In case of filling in the form by the Consumer, they are:
a. Name and surname,
b. Address of residence (street, building number, apartment number, postal code, city/town, province, country),
c. Telephone number
5. Besides, in case of frequent absence of the Consumer in the place of residence, it is optional to give an additional shipping address (e.g. work address with working hours).
6. If the registration form is filled in by an entrepreneur, it is necessary to give:
a. Company,
b. Tax Identification Number (TIN),
c. Registration office (street, building number, apartment number, postal code, city/town, province, country),
d. Name and surname of the contact person,
e. Telephone number.
7. After registration, an activation link is sent to the e-mail address given by the Customer. Clicking the activation link completes the registration process of the Customer and constitutes the confirmation of the data given in the registration form.
8. The owner of the Shop can refuse registration of the Customer if the circumstances described in section 13 occur.
9. The Customer has a right to appeal against the refusal of registration within 14 days by lodging a complaint as indicated in § XI of the Terms and Conditions.
10. The Customer has right to terminate the online service agreement at any time.
11. The Owner of the Shop has right to terminate the online service agreement via the Internet if the Customer has not showed activity in the Shop, especially has not placed an order or has not logged on the Customer's Account for 2 years since the last activation.
12. Termination of the agreement by any Party and also dissolution of the agreement by mutual consent is tantamount to blocking the Customer's access to the Customer's Account and deleting the Customer's Account.
13. The Owner of the Shop has right to terminate the online service agreement if:
a. the purpose of the registration or service usage is apparently contrary to the principles and the aim of functioning of the Shop,
b. the Customer's activity is contrary to current social norms, calls for violence or committing a crime, and also when the Customer violates the laws of the third parties,
c. the Owner received official notice on unlawful character of given data or activity connected to them,
d. the Owner gained credible information on unlawful character of the given data or activity connected to it and the Customer was informed previously about the intention of disabling the access to the Customer's Account,
e. the User commits to sending unsolicited commercial information,
f. the Customer infringes the principles of The Terms and Conditions seriously or persistently,
g. address data given by the Buyer raise objectively justified doubts as to their correctness or truth and these doubts were not able to be dispelled through telephone contact or via e-mails.
14. Objectively justified doubts referred to in the section 13 (g) shall be understood as in particular giving a non-existent city/town, giving a name of a non-existent street in a given city/town, giving fictitious data as the recipient's name (e.g. of a fairy-tale character).
15. Declaration on termination of the online service agreement made by the Owner of the Shop shall be sent to the e-mail address given in the Customer's Account. Termination of the online Service Agreement results in permanent deletion of the Customer's Account. Declaration on termination of the Online Service Agreement made by the Customer may be delivered by sending its content to the contact e-mail address provided in a separate tab of the website of the Shop or by deleting the User's Account.
16. If the termination has been made by the Owner of the Shop, re-registration is possible after obtaining the consent of the Owner.
17. Termination or dissolution with the agreement of the Parties of Online Service Agreement shall be without prejudice to performance of previously concluded sales agreements, unless otherwise agreed by the Parties.
18. Termination notice period in cases indicated in sections 11 and 13 equals 14 days.
1. The Owner of the Shop sells goods presented on the Online Shop websites FEINFEIN.
2. Seller and Customer are the Parties of the Sales Agreement concluded through the Online Shop FEINFEIN.
3. The Sales Agreement can be concluded both with a registered Customer (having a Customer's Account) and with an unregistered User. An unregistered Customer in order to conclude a sales agreement, must each time:
a. give a valid e-mail address, data referred to in § V sections 4 or 6 and
b. confirm acquaintance and acceptance of the Terms and Conditions.
4. Information on goods with prices given presented on the Shop websites do not constitute an offer in the meaning of the Article 66 § 1 of the Act of 23 April 1964 of the Civil Code (Journal of Laws [Dz. U.] of 1964 No 16, item 93 with later amendments; hereinafter referred to as: Civil Code). Information on goods with prices given presented on the Shop websites constitutes only an invitation to conclude an agreement in the meaning of the Article 71 of the Civil Code.
4. Information on goods with prices given presented on the Shop websites do not constitute an offer in the meaning of the Article 66 § 1 of the Act of 23 April 1964 of the Civil Code (Journal of Laws [Dz. U.] of 1964 No 16, item 93 with later amendments; hereinafter referred to as: Civil Code). Information on goods with prices given presented on the Shop websites constitutes only an invitation to conclude an agreement in the meaning of the Article 71 of the Civil Code.
6. Orders made via the website can be placed 24 hours a day throughout the year. Orders placed on working days after 5 p.m. on Saturdays, Sundays and on holidays shall be processed on the next working day. Orders can also be placed by e-mail at the address: hello@feinfein.com. Orders can be also placed by phone at: +48 600 102 330 from 8.00 a.m. to 8 p.m. on working days and from 8 a.m. to 8 p.m. on Saturdays. 6. In case of placing an order by a Customer by phone, the content of the sales agreement is confirmed without delay by the Seller by sending an e-mail to the address given by the Customer. Consumer's declaration to conclude the agreement shall take effect if after receiving confirmation from the Seller, the Consumer sends the declaration to conclude the agreement to the Seller. In order to do this, reply to the Seller's e-mail: "I accept the agreement terms and conditions" is sufficient.
7. Placing an order via the website constitutes the offer to purchase in the meaning of the Article 66 § 1 of the Civil Code which is binding within 3 working days (after that time it expires) and covers following activities:
a. choosing goods among goods presented on the Shop websites,
b. adding them to the cart,
c. choosing the payment and delivery method,
d. logging on the Customer's Account in case the order is placed by the registered Customer, unless he logged on earlier,
e. fulfilling the obligations referred to in the section 3 in case when the order is placed by the unregistered Customer.
f. clicking "BUY AND PAY" button.
8. In response to the placed order, the Seller sends an e-mail to the e-mail given by the Customer or contacts him by phone in order to:
a. accept the order (offer) - in such a case the sales agreement shall be concluded on the day of making a declaration,
b. refuse to accept the order (offer) - in such a case the agreement shall not be concluded,
c. suggest changes i.e. a counter-offer – in such a case acceptance of the counter-offer by the Customer is necessary for conclusion of the agreement.
9. The reason of presenting a counter-offer referred to in the section 8 (c) can be in particular such circumstances as non-availability of the ordered goods.
10. Counter-offer referred to in the section 8 (c) is binding for the Seller within 2 days. After that time the counter-offer expires. Acceptance of the counter-offer by the Customer within the term of the counter-offer (2 days) results in conclusion of the sales agreement on terms specified in the counter-offer.
11. All prices presented on the websites of the Shop FEINFEIN are quoted in USD (US dollar) and EUR (Euro) and are inclusive of VAT. Prices do not include delivery costs which are given before completing and placing the order.
12. Contact person of the Seller referred to in the section 8 is also the opportunity to possible correction of inaccurate personal data or erroneously placed order. Later changes in the order may be difficult as since the moment of conclusion of the sales agreement, the order is directed to processing and the goods can be on the way to the Buyer. However, the Seller declares the Shop service will do their best, at any time, even after the conclusion of the sales agreement, to enable the Buyer the change of the shipment data and also (to the moment of shipping the consignment) the change of the order content.
13. The Seller can at any time perform verification of correctness and authenticity of data entered by the Customer. The Seller has right to withdraw from the sales agreement within 14 working days from the date of conclusion of the agreement in situations referred to in § V section 13 (g).
14. The Seller can introduce any changes concerning the goods presented on the Shop websites. The changes may concern prices, adding or deleting products, introducing, cancelling and also changing promotional actions at any time. However, the introduced changes shall not apply to Customers who have concluded a sales agreement or who have taken part in a promotional action.
15. Each time, the Owner of the Shop shall enclose the proof of purchase to the consignment - receipt or VAT invoice at the Customer's request.
16. The Seller shall do his best so that the lead time is as short as possible and not longer than 14 working days subject to point IX sections 2 and 3.
17. If the Customer, before sending the goods, shall be informed that the goods may be delivered with delay, the Customer has right to withdraw from the agreement within 7 days since receiving such information.
1. Pursuant to the Act of 30 May 2014 on Consumer Rights (Journal of Laws [Dz. U.] of 2014 item 827) The Customer being a Consumer has right to withdraw from the sales agreement without giving any reasons within 14 calendar days since the date of receiving the goods. For effective withdrawal, it is sufficient to send the declaration within this period.
2. Pursuant to the Act of 30 May 2014 on consumer rights (Journal of Laws [Dz. U.] of 2014 item 827) the Customer being the Consumer has right to withdraw from the online service agreement without giving any reasons within 14 calendar days since the date of entering into the agreement. For effective withdrawal, it is sufficient to send the declaration within this period.
3. Withdrawal shall be made by filing a declaration on withdrawal from the agreement, in particular with the use of the form and sending it by any distance communication channel, including but not limited to:
a. by e-mail: hello@feinfein.com
b. in writing at the address: FEINFEIN Tomasz Woźniak, Śląska 12 St, 44-105 Gliwice, Poland
4. The Seller sends the Consumer without delay the confirmation of receiving the declaration on the withdrawal from the sales agreement to the e-mail indicated by the Consumer.
5. The Consumer has right to withdraw from the agreement free of charge, except for: a. additional costs incurred by the Consumer in connection with the choice of the method of delivery of goods other than the cheapest, regular method of delivery offered by the Seller and
b. direct costs of returning the goods (costs of shipping the goods),
c. costs of returning the item if due to its character this item cannot be sent by post normally.
6. Right to withdraw from the remote sales agreement referred to in the section 1 shall not be granted to the Consumer with regard to agreements:
a. service agreements if the entrepreneur fully provided the service with the express consent of the Consumer who has been informed before providing the service that after completing the service by the entrepreneur, the Consumer shall lose the right to withdraw from the agreement;
b. whose price or remuneration is dependent on financial market fluctuations over which the entrepreneur has no control and which can occur prior to the expiration of the period to withdraw from the agreement;
c. whose subject is a non-prefabricated item manufactured according to the Consumer's specification or for meeting his individual needs;
d. whose subject is an item which is liable to deteriorate or expire rapidly;
e. whose subject is an item delivered in sealed packaging which cannot be returned after opening the packaging due to health care or due to hygiene aspects if the packaging has been opened after delivery;
f. whose subject are goods that after being delivered, due to their character, become inseparably attached to other items;
g. whose subject are alcoholic beverages whose prices have been agreed at conclusion of the sales agreement and whose delivery can be made only after 30 days and whose value depends on market fluctuations over which the entrepreneur has no control;
h. in which Consumer explicitly requires that the entrepreneur arrive at his place in order to perform urgent repair or maintenance; if additionally the entrepreneur renders other services than those which the Consumer requires or delivers other items than spare parts indispensable for performing repair or maintenance, the Consumer has right to withdraw from the agreement regarding additional services or goods;
j. whose subject are sound or video recordings or computer programs delivered in sealed packaging if the packaging has been opened after delivery;
k. on delivery of daily newspapers, periodicals or magazines, except for subscription agreements;
l. concluded by public auction;
m. on rendering services referred to accommodation, other than residential purposes, goods transportation, car rentals, gastronomy, services connected with rest, entertainment, sports or cultural events, if the date or period of rendering the service has been indicated in the agreement;
n. on delivery of digital content, which is not saved on material carrier if rendering the service has begun with the express content of the Consumer prior to the expiration of the period to withdraw from the agreement and after the Consumer’s being informed by the entrepreneur of the loss of the right to withdraw from the agreement.
7. In case of exercising the right to withdraw from the agreement by the Consumer, the Consumer is obliged to return the goods to the Seller without delay i.e. not later than within the period of 14 (fourteen) days to the address of the Shop. The Consumer can also return the goods by passing them for collection to the person authorised by the Seller, while keeping above mentioned dates. For the effective withdrawal, it is sufficient to send the goods back before expiration of this period.
8. The Consumer incurs direct costs of the return of goods (shipping costs) and chooses such a method of delivery so that the goods are delivered to the Seller undamaged.
9. The Consumer bears responsibility for reducing the value of goods as a result of using them in a manner exceeding the necessary manner to state the character, features and functions of the goods.
10. The Seller, not later than within 14 days since the date of receiving the Consumer's declaration on withdrawal from the agreement, shall return the Consumer all payments made by the Consumer, including costs of delivery of goods, subject to the section 5. The Seller refunds the payment with the use of the same payment method used by the Consumer unless the Consumer expressly agreed to another payment method which is not connected with any costs for him.
11. If the Seller has not offered to collect the item from the Consumer in person, the Seller can withhold the return of payment received from the Consumer until the Seller receives the item back or the Consumer provides the proof of sending it, in dependence on the fact which event occurs earlier.
12. The Seller shall not accept consignments sent by cash on delivery.
1. The Owner of the Shop shall do his best so that the Online Shop FEINFEIN and all services available via his intermediation operate in a continuous and uninterrupted manner.
2. The Owner of the Shop reserves the right to interference to the technical structure of the Customer's Account in order to diagnose irregularities in functioning of the Shop services.
3. The Customer is obliged to keep in secret and secure the login and access password to the Customer's Account in such a way so that unauthorised persons have no access to them.
4. The Customer is not allowed to pass any unlawful content with the use of the Shop.
1. Shopping in the Shop can be paid:
- Dotpay.pl - credit card transaction and e-payments
- PayPal
- by the transfer to the bank account - within 4days since the date of concluding the sales agreement
- at personal collection in the registered office of the Owner of the Shop – the payment should be made not later than on the day of collecting the goods.
2. In case of payment by the transfer to the bank account, the goods are sent after the amount is credited to the account.
3. In case of payment by COD, the consignment is sent after verification of address data.
4. In case of payment at personal collection, in Sląska 12 St, 44-105 Gliwice, Poland.
1. The Owner of the Shop collects only those data that are indispensable for proper rendering the offered services.
2. Personal data of the Customer can be passed to third parties only with the aim of and to the extent indispensable for proper execution of rendered services on the basis of the Terms and Conditions, in particular to the entrepreneurs mediating in ordering courier services, to postal operators and courier companies in order to send the consignment.
3. Personal database of the Customers is subject to legal protection. These data are particularly protected and saved against the access of unauthorised persons.
4. The administrator of the personal data is the Owner of the Online Shop FEINFEIN, who processes the personal data of the Users in accordance with provisions of the Act of 29 August 1997 on the Protection of Personal Data (consolidated text Journal of Laws [Dz.U.] of 2002, no 101, item 926 with later amendments) and the Act of 18 July 2002 on Electronic Services (Journal of Laws [Dz.U.] No 144, item 1204 with later amendments).
5. The Owner of the Shop shall not make available in any other way than resulting from the purpose of the Shop business and the scope of the consent and declarations granted, information and data of Customers to any other third parties without a legal basis causing the Owner of the Shop such action and ensures of making every effort so that the information is properly protected and in particular in the manner provided by provisions of the Act on the Protection of Personal Data and Act on Electronic Services.
6. The Owner of the Shop provides Customers realization of their rights, resulting from the Act on the Protection of Personal Data, in particular the Customer has right to review their personal data, right to change, correct them or to require deletion of the data from the database.
7. Exercise of the right to change, correct or delete the data from the Shop system is performed on the basis of a proper declaration sent to the Owner of the Shop by e-mail including the name and surname/company of the Customer.
8. Exercise of the right to delete the own data from the Shop system is tantamount to deregistration of the Customer and termination of the agreement.
9. Along with deleting the Customer's Account, the Owner of the Shop shall delete the Customer's data on a permanent basis and irrevocably and shall cease to process the Customer's personal data. However, the Administrator reserves the right to keep the data such as time and IP logging address of the Customer after deleting the account for the use of Police or the Prosecutor's Office and the data indispensable to settlement of services rendered until the time of settlement.
1. The Customer has right to file a complaint both regarding the performance of the sales agreement and performance of the Online Service Agreement. In case of stating the occurrence of a defect in the item sold, the Seller bears the responsibility specified in particular in the provisions of the Articles 556 and 5561-5563 of the Civil Code.
2. Complaint of the lack of conformity of the goods with the agreement, although it is not necessary for considering the complaint, should contain:
a. name and surname,
b. number of the order,
c. description of the goods defect,
d. date of purchase.
3. Complaint of irregularities in rendering the online services, although it is not necessary for considering the complaint, should contain:
a. name and surname,
b. description of irregularities with giving circumstances, date of occurrence and the content of the error message, if possible,
c. indication of the name and version of the Internet browser and the name and version of the Customer's operating system.
4. Applying to the sections 2 or 3 shall provide facilitation and shall allow for faster considering the complaint.
5. Complaints can be lodged by e-mail: hello@feinfein.com or by phone: +48 600 102 330.
6. The claim shall be considered within 14 days from the date of lodging the complaint.
1. Any matters not provided in these Terms and Conditions shall be subject to the provisions of the laws of Poland.
2. In case of a dispute that could not have been settled amicably via court of local jurisdiction, settlememt will be done by the court having jurisdiction over a company's domicile. The above does not apply to disputes where the consumer is party to the dispute. The consumer remains the right to out of court complaint (mediation, arbitration court). Regardless of the above, the consumer has the right to obtain assistance of local Trade Standards Office. All the needed information is available at www.uokik.gov.pl
3.On the basis of the Regulation of the European Parliament and of the Council (EU) No 524/2013 of 21 May 2013. Announce that at http://ec.europa.eu/consumers/odr platform is available online dispute resolution between consumers and traders at EU level (ODR platform). The ODR platform is a web site with one-stop service for consumers and businesses seeking to out of court settlement of the dispute concerning contractual obligations arising from the website of the sales or service contract.4. The Owner of the Shop shall inform the registered Customers of each amendment to the Terms and Conditions by e-mail with the right to withdraw from the agreement within 14 days. Amendments to the Terms and Conditions shall enter into force after the termination notice period. Provisions of the Terms and Conditions in the version in force at the moment of placing an order shall apply to the orders placed before the amendments to the Terms and Conditions enter into force.
1. When placing an order in the Online Shop FEINFEIN, or registering the account, the Customer agrees to administer his data concerning his person in accordance with principles specified in this document.
2. Processing the information concerning the Customer, including those on personal data, shall be in accordance with the Act of 29 August 1997 on Protection of Personal Data (Journal of Laws [Dz.U.] of 2002, No 101, item 926 with later amendments) and to the extent that it applies, in accordance with the Act of 18 July 2002 On Online Services (Journal of Laws [Dz.U.] of 2002, No 144, item 1204 with later amendments).
3. The Seller shall protect the data submitted to him and shall take steps to disable access to these data by unauthorized persons.
4. The Online Shop FEINFEIN collects and stores the information sent automatically by the computer while using the service and the Internet. This information covers cookie files, IP address, kind of browser, screen resolution. Some parts of the service feinfein.com can use cookie files (text files saved on the user's computer) which identify him in the manner necessary for enabling some actions connected with using the Shop FEINFEIN. Cookie files are used among the others for saving the data indispensable for logging on by the user. By acceptance of the Terms and Conditions, the user agrees to use cookie files of the service feinfein.com.
5. The Administrator of the Shop can pass the users' data to the authorised persons on the basis of the binding laws, in case of:
- violation of rights of the Online Shop FEINFEIN
- attempt to break into the service
- other action to the detriment of the service
- cooperation with public administration bodies.
1. The service feinfein.com can use the information collected automatically such as IP address and cookie files information in order to make a statistical analysis of using the service and adjusting its content, layout and services. The information can be published to other companies assisting in the improvement of our service.
2. We reserve the right to transfer collected information in case of changing the ownership of the service feinfein.com within acquisition or merger with another company. If the acquiring company decides to change the Privacy Policy, the user shall be informed about the fact earlier.
3. The Online Shop FEINFEIN shall not sell or pass the address data (e-mail addresses) of the service users to the third parties.
4. The Seller ensures the Customer execution of rights resulting from the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws [Dz.U.] no 133, item 883), especially the right to access to own data, the right to require the update and to delete the data and the right to raise objections in cases specified in the provisions of this Act.